Best Auto Repair, Rancho Cordova

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Car Warranty Scams Questions and Answers

Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Lee's Auto Repair Service in Rancho Cordova

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What People Say About Us

  • reviewiconAffordable Prices

    My repair was quite expensive for my budget, however they helped me out with a small discount, quick service and I was back on the road in 2 days. My AC works great now. Kudos.

  • reviewiconAffordable Prices

    Excellent experience. Very well trained staff. I would recommend this place to anyone needing their car fixed.

  • reviewiconHonest Repair Shop

    "Honesty still exists!'... I was told by O'Reilly's that my alternator, (not my battery, which I had bought from them one year earlier) was bad after they did a diagnostic test on my Toyota. I was prepared to replace the alternator when I went to Lee's automotive repair in Rancho Cordova. To my surprise they told me the battery was actually bad and only running at 35%. (which O'Reilly's had told me was perfectly fine) And then they even told me that the battery was probably still warrantied to check with O'Reilly's, where I had bought the battery from in the first place, to see if it was still warranty. It was! Lee's automotive could have very easily sold me AT LEAST a new battery but they said they were not in the business to rip people off. From a female's point of view, that meant the world to me! THANK YOU LEE'S?

  • reviewiconHonest Repair Shop

    Honestly one of the best mechanics we've gone to. Work both on fleets and personal autos/trucks.

  • reviewiconExcellent Work

    Excellent service starting with JT to the mechanics! I won't take my vehicle anywhere else.

  • reviewiconExcellent Work

    My repair was quite expensive for my budget, however they helped me out with a small discount, quick service and I was back on the road in 2 days. My AC works great now. Kudos.

Call us for service: 916-852-6414

ASE (Automotive Service Excellence)
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